SBCC School of Extended Learning - Best Practices in Customer Service
SBCC School of Extended Learning, Career Skills Institute Prepare to enter or re-enter the workforce by applying practical strategies to retain a valuable customer base, diffuse difficult situations and earn repeat business. Topics include the anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers. You may elect to take this course independent of a Career Skills Institute digital badge or apply it to the Customer Relations Certificate. Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving. To obtain the Customer Relations Certificate, participants must complete a total of three required courses: Required: (1) Personality Styles Difficult Relationships (2) The Art of Negotiating and Collaborating (3) Best Practices in Customer Service Best Practices in Customer Service takes place on Wednesday, June 2. This class will be held 8:30 AM – 4:30 PM. Course number: PROW NC050 (CRN 21707) Date: Wednesday, June 2 Time: 8:30 AM – 4:30 PM Location: Online live video using Zoom Class cost: Free Contact: Register online at https://www.sbcc.edu/ExtendedLearning. For assistance with registration, call (805) 683-8205. About SBCC School of Extended Learning The School of Extended Learning responds to the diverse learning needs of the adult population in the Santa Barbara community by advancing career and life skills, and building bridges to credit. SBCC Career Skills Institute is part of the programs offered through the School of Extended Learning. The innovative program is endorsed by LinkedIn® and serves job seekers, employers and employees with a tuition–free, noncredit certificate program to provide career training for employees and job seekers. Participants can earn certificates and digital badges demonstrating knowledge and skills in over 60 areas of business, design, technology, and career education. For more information, visit www.sbcc.edu/ExtendedLearning.
